Erie Insurance Arena FAQs

Please visit our Accessibilty page for more information. 

Concessions staff are trained in the Commonwealth of Pennsylvania’s Responsible Alcohol Management Program (RAMP).  Guests are expected to obey all state and local laws governing the purchase, possession, and consumption of alcohol. It is illegal for anyone under the age of 21 to consume alcoholic beverages. In addition, the following items are to be noted:

Guests passing alcohol to minors will be ejected and subject to arrest. Guests possessing alcohol, who do not have proof of being at least 21 years of age, may be ejected.
When sold, guests will be able to purchase a maximum of two alcoholic beverages at any one time.

All Guests who appear to be younger than the age of thirty-five (35) will be asked to show positive identification prior to being served alcoholic beverages. A Valid I.D. (State I.D., Driver’s License, Passport and Military I.D.) is required for purchase of alcohol if you appear to be 35 years of age or younger. Pennsylvania law prohibits passports and any I.D. from foreign countries as forms of identification.

Guests are not permitted to bring any alcoholic beverages into the facility, nor are they permitted to leave the facility with any alcoholic beverages.

For events when alcohol is served, sales will be cut off according to the following general guidelines:

Hockey – cut off with 17 minutes remaining in the third period.
Concerts – cut off is generally one hour prior to the estimated end of the show.

Management may cut off alcohol sales at any time if deemed necessary and reserves the right to refuse the sale of alcohol to any very intoxicated person.

Animals are not permitted in Erie Insurance Arena with the exception of service animals and service animals in training. Please be sure to check with the Arena staff before bringing any service animals to the game. For more information, please contact Erie Insurance Arena at 814-452-4857.

As a general rule, guests do not have the opportunity to obtain autographs from athletes or artists. Special team events may offer autograph opportunities. Please contact the Erie Otters at (814) 455-7779 for more information.

Please visit our Bag Policy page for more information. 

Please visit our Box Office page for more information. 

As part of our standard policy, still cameras, without flash, are permitted (no lenses over 100 mm).  When cameras are allowed, guests are not permitted to stand in aisles, or obstruct others from viewing the events while taking pictures. Tripods for photographic equipment are not permitted. Audio and video recording devices are not permitted.  The event promoter may restrict the use of still cameras and flash photography.

Changing stations are available in most Erie Insurance Arena restrooms.

For most events, children two years or younger does not need a ticket, but is required to sit in the lap of their parent or guardian. However, some family shows have different policies by which we must abide.

These policies may vary from event to event; please call (814) 452-4857 for information about a specific event.

For sporting events, tickets are available for the Club Level five days prior to the event.  There is a $10 upcharge on all Club Level tickets for sporting events and $15 upcharge for special events. For other events, tickets are available five days after the event goes on sale to the public. Meeting Rooms are available to rent for sporting events via the Otters offices.

There are 14 suites at Erie Insurance Arena. Club Suite holders are permitted to remain in their suite up to one (1) hour after the conclusion of each event (unless unusual circumstances dictate otherwise – i.e. multiple events in one day).

Please visit our Club Suites page for more information & rental inquiry.

We are proud to offer a wide variety of concession items and options at Erie Insurance Arena. Concession stands are located on the 100 Level throughout the arena and Club Level. Contactless or card payments only at all concession stands. No cash accepted.

Doors generally open 60 to 90 minutes prior to the event. Please call 814-452-4857 to verify times for the event you plan to attend.

Guests are permitted to drop-off near the west entrance off of East 8th Street. The parking spaces in the loop are reserved for disabled guests only.

Guests may be ejected for various reasons including, but not limited to, the following:

• Public intoxication
• Disruptive behavior
• Profane, obscene or abusive language
• Throwing objects onto the ice, floor or stage
• Consistently disregarding facility policies
• Breaking the law

Management has the right to dismiss patrons that place other guests in danger or reduces their enjoyment of the event.

Guests wishing to use our elevators will find two available for use.

• North East corner of the building.
  • Access to north concourse and north club level
• South West corner of the building.
  • Access to south concourse, west concourse/lobby, south club level, Premium level club and floor seating (if in use).

Family Restrooms are located in the following locations:

• South Concourse behind Section 114
• West Concourse behind Section 110
• Club Level near suite 301
• Club Level near suite 322

First Aid is located on the Concourse Level at the South West corner behind Section 114/214.

Group Tickets are available for some events at a discounted rate. Please visit our Group Sales page for a complete list of current events that offer group pricing and contact information. 

The Erie Otters Fan Assistance location is on the main concourse at Section 111. Ticketing issues can be handled at the Box Office concourse windows on the west concourse. Medical issues and injured guests should be directed to the First Aid office on the main concourse. Lost and found items should be taken to the Administrative Offices inside the East 9^th Street entrance of the arena.

Erie Insurance Arena serves the right to inspect any and all items entering the facility. Guests who refuse a search will be denied entrance to the facility.

All Lost & Found items are turned in to the Administration Office. To follow-up on a lost item, please call (814)-453-7117.

Media should make arrangements with the Erie Events Marketing Department for event access.  Media requests for sporting events can be made directly with the Erie Otters. 

Merchandise sales will vary depending on event.  Merchandise sales are typically located on the main concourse by Sections 109 & 112.

Please visit our Directions & Parking page for more information. 

Please visit our Prohibited Items page for a complete list. 

We uphold a no-reentry policy. Guests of Erie Insurance Arena may not leave the facility and then re-enter.  An unscanned ticket must be presented to enter the facility. 

Ticket Scalping is not permitted on Erie Events property.

The lowest numbered seats are always on your right as you face the stage or playing area.
Section numbers and corresponding levels are as follows:

• F-Numbered Sections Floor Seats
• 100 Sections Lower Bowl
• 200 Sections Upper Bowl
• 300 Sections Club Level

The venue seats 6,716 for hockey and up to 9,360 for concerts.

No smoking. No re-entry. 

Rules, procedures and approval for petitioning or distribution of leaflets is at the discretion of the event promotor and is strictly prohibited with prior approval.

The use of strollers should not interfere with other guests or block entryways or aisles.  Strollers should be stored in the nearest location that does not block an aisle, entryway, etc.

Guests are permitted to pick-up & drop-off near the west entrance off of 8^th Street.

Please visit our Box Office page for more information. 

Drinking fountains are located on the main concourse behind sections 101, 105, and 115. There are also fountains in the lower lobby and the meeting room hallway.

Pre-ordered tickets and tickets left at Will Call can be picked up at any window at the Erie Insurance Arena Box Office with valid photo ID.