Methods of Payment
- The Box Office accepts MasterCard, Visa, Discover, American Express, checks and cash.
- Checks are accepted with proper identification up to the tenth business day prior to a performance.
- There are no refunds or exchanges.
- Any Box Office questions or comments should be sent to Ann Noble, Box Office Manager.
- Gift certificates are available
- IMPORTANT REMINDER: www.erieevents.com is the ONLY authorized website for tickets at the Warner Theatre or Erie Insurance Arena. StubHub, Vivid Seats, eBay, Craig's List, secondary ticket agencies or "ticket brokers" are not a recognized ticketing agent. Tickets purchased from unauthorized agents can be counterfeit, stolen, or otherwise void and may not be valid for admission to the event. Websites other than www.erieevents.com are not affiliated with the Erie Events.
There are several options to report a ticket scam: - Contact your state consume protection office
- Contact the Federal Trade Commission (FTC) using the Online Complaint Assistant
- If you paid by credit card, report the problem to the card company
Gift Certificates
Gift certificates can be purchased in person at the Erie Insurance Arena box office or by calling (814) 452-4857. Gift certificates are not sold online.
Group Sales
- A group discount may be available for performances.
- A $5.00 handling fee is charged to all group tickets purchased via phone or mail order.
For more group information, call (814) 453-7117
Mobile Ticketing
AXS Important Information & FAQ's
Effective August 12, 2025, AXS, a leader in global ticketing, is the official ticketing partner for Erie Events venues: Erie Insurance Arena, Warner Theatre, Bayfront Convention Center, and Liberty Park.
Tickets purchased prior to August 12, 2025, at 10:00 AM, are still valid for entry at the Erie Insurance Arena, Warner Theatre, and Bayfront Convention Center. No refunds or exchanges are required. Bring your original tickets to the gates on the day of the show.
The only official methods to purchase tickets online to events at Erie Events’ venues are through erieevents.com, AXS.com, or AXS Mobile ID app. Purchasing tickets from any other third-party website is done so at the buyer’s risk.
AXS provides contactless, secure and personalized ticket purchase & entry options for an enhanced live event experience for partners around the world. This transition will be seamless to fans; we look forward to seeing you soon!
How do I download the app and use AXS Mobile ID at the venue?
- Download the AXS Mobile App (iOS or Android).
- Open the app and sign in or create an account
- To view your AXS Mobile ID and ticket info- open app and sign in.
- Show your AXS Mobile ID in the app at the door to scan and enter.
Where can I buy tickets?
You can purchase tickets from erieevents.com, in person at the Erie Insurance Arena Box Office, by phone, and beginning August 12, 2025, at 10:00 AM, you can purchase tickets on AXS.com & AXS Mobile App.
Will the tickets I purchased on prior to August 12, 2025 still work?
Yes! Your original tickets are still valid for entry at the venue. Enjoy the show!
Do I need to get new tickets if I purchased before August 12, 2025?
No! Your original tickets are still valid for entry at the venue. Enjoy the show!
I have an issue with my order, who should I reach out to for help?
If you purchased your tickets at erieevents.com BEFORE August 12, 2025, contact our Box Office at 814-452-4857 or via email here. If you purchased your tickets AFTER August 12, 2025, an AXS representative can assist you here.
I can’t find my tickets, who should I reach out to for help?
If you purchased your tickets at erieevents.com BEFORE August 12, 2025, contact our Box Office at 814-452-4857 or via email here. If you purchased your tickets AFTER August 12, 2025, an AXS representative can assist you here.
My show has been cancelled, what do I need to do?
Refunds are available at the original point of purchase. If you purchased your tickets online BEFORE August 12, 2025, Erie Events will automatically issue your refund. If you purchased your tickets online AFTER August 12, 2025, AXS will automatically issue your refund back to the original credit card. Please Note: Refunds typically post to your statement with 30 business days from the cancellation announcement.
My show has been postponed or rescheduled, what do I need to do?
Keep an eye on your email inbox. If you purchased your tickets online BEFORE August 12, 2025, Erie Events will send you information about next steps. If you purchased your tickets online AFTER August 12, 2025, AXS will send you information about next steps.
Questions?
Send us a message on our website www.erievents.com/contact/, reach out to us by email: ann@erieevents.com or by phone 814-452-4857.
PSL & Account Login
How to Purchase
Erie Insurance Arena Box Office
809 French Street
Erie, PA 16501
(814) 452-4857
Box Office Hours
Monday – Friday Event Days:
10:00 AM - Intermission
Non–Event Days:
10:00 AM - 5:30 PM
Saturday Event Days:
10:00 AM - Intermission
Saturday Non-Event Days:
10:00 AM - 2:00 PM
Sunday Event Days:
12:00 PM - Intermission
WARNER THEATRE BOX OFFICE
Opens 1 hour before show time
HOLIDAY HOURS:
December 24, 2024- 10:00 am- 3:00 pm
December 25, 2024- CLOSED
January 1, 2025- CLOSED
Summer Hours
(Memorial Day - Labor Day)
Monday – Friday Event Days:
10:00 AM - Intermission
Weekday Non-Event Days:
10:00 AM – 5:00 PM
Saturday Event Days Only:
10:00 AM - Intermission
Saturday Non-Event Days:
Closed
Sunday Event Days Only:
12:00 PM - Intermission
