Got questions about our facilities, programs and policies? Here’s your chance to ask the man in charge! This feature provides a fun way for the Erie County Convention Center Authority to communicate with its patrons. Click on the link and ask away.


There are so many different websites to purchase tickets for events at the Erie Insurance Arena and the Warner Theatre. Where is the best place to buy tickets or the official ticketing website? 
The only authorized sales agents for the Erie Insurance Arena & Warner Theatre is the Erie Insurance Arena box office and Tickets purchased from any other source may not be valid. The Erie Insurance Arena box office is not able to honor, replace or refund invalid tickets. Often times, resellers may offer money-back guarantees, but they are unable to guarantee entry to an event since they’re not able to validate that ticket or seat location. We strongly urge you to use caution when purchasing tickets from secondary market ticket buyers. 

Why don’t you book more rock shows? 
We continually attempt to bring in acts of all types to our facilities by working with promoters in the industry who provide the talent. We do not buy the artists or shows that perform in our buildings. We rent our facilities those promoters who buy the acts and bring them to Erie. I belong to a group of area managers that talk monthly to keep up with who is going on tour and to stay updated about best practices. 

Why was I allowed to take pictures at the Zac Brown Band concert, but not at Trans-Siberian Orchestra? 
We do not set the camera policy – the show does. Non-professional, non-flash still photography is permitted at most events; however, for some events, at the request of the artist or performer, cameras of any type may be prohibited. 

Are the luxury suites available to rent for individual events?   
Yes! This is the perfect way to entertain clients, conduct business, celebrate a birthday or simply spend time with family & friends. The cost is $550 and includes 22 tickets and 2 parking passes. Please call (814) 480-6035 for more information. 

Does my child need a ticket for Disney On Ice? 
Children two (2) years of age and older require a ticket to enter the building and must occupy their ticketed seat only. 

I tried ordering tickets for the Jason Aldean concert, but was told that they were sold out within 10 minutes after going on sale. How does this happen? 
The demand for tickets greatly exceeded the number of tickets that were available for sale. Thousands of tickets were allotted to the Fan Club and radio presales and both sold out within minutes. The public on sale, which occurred via the phones, internet and box office at the same time, also sold out within minutes. 

We are Erie Otters season ticket holders and we love the new arena along with the wonderful parking garage. However, we are handicapped and have encountered a problem getting down the curb to the street after exiting the garage. There is no place to cross the street and in bad weather the grass turns into thick mud and people with canes/walkers had such a terrible time. Please consider some kind of walkway or crossing path.  

  We are currently installing a curb cut to eliminate these problems and also paving the grassy areas by the entrance. Erie Insurance will be working on their side of the garage at the same time. This will alleviate all of your concerns addressed in your correspondence. Thank you for your continued support.